frequently asked questions

find information about:
house rules | first-time rider | the ride | getting here | circle membership


can’t find an answer? contact info@harnesscycle.com or stop by the front desk

house rules

be on time

Check-in at the front desk right when you arrive. Reserved bikes not claimed 4 minutes before start of class will be released to walk-ins.

No late entry into the studio 5 minutes after class has started.

cancellation policy

Reservations must be cancelled by 5pm the day prior to your scheduled ride in order to keep your class credit.

ride as a pack

We ride to the beat, as a pack. If you’d like to do your own thing, please choose a bike in the back row. Front-row riders set the energy for the entire room.

we clip in

Clipping in provides a more stable and safe ride and allows our riders to target the correct muscle groups. Rentals are available at the front desk, as well as cycling shoes for purchase.

*Please put on cycling shoes inside of the studio for safety reasons.

lights off

We intentionally ride in a dark room to reduce distractions + tap into the music. Absolutely no mobile devices or recording permitted in the studio. Turn off all alerts, notifications + light settings if you are wearing a device.

On-call medical professionals: leave your phone at the front desk. The studio coordinator get you in the case of an emergency.

cross talk

Talking during a class is a major distraction. Please hold all conversation until class has ended.

weights

We use hand weights during a portion of the ride. Weights are available in 2, 3 & 5 pounds. Check that you have a pair of weights on the back of your bike, before class starts, and that they are the right weight for you.

stay for the stretch

We build stretch into the end of class. Please do not leave before the stretch ends. These few minutes are crucial for your body to recover and recalibrate and leaving early disrupts the cool down for others.

first-time rider

Welcome! We can’t wait to ride with you.

  • Welcome! Please arrive 15 min early to check in and meet your instructor. We’ll show you around our studio and help with bike setup.

    During class, the instructor will guide you through movements on the bike as we ride to the beat. After class, we’ll check in to see how you’re feeling and answer any questions you have.

    It’s important to remember that your ride experience is your own journey and provides space for you to take what you need from each and every ride.

  • Yes. Give yourself at least 15 minutes before your class’ start time to check-in at the front desk, meet your instructor, get your shoes on and setup your bike.

  • The beauty of indoor cycling is that you are in control. You can adjust the bike settings to suit your level and choose the pace that's right for you—have fun and enjoy the ride.

the ride

Schedule opens at noon on Mondays. Book your bike.

  • Harness offers everyone—whether learning to clip in for the first time or experienced—a chance to move for 45 minutes to heart-pounding dance music in a sanctuary setting with candlelight. We move to the beat and our feelings-based coaching philosophy incorporates sweat, strength and recovery in every ride.

  • We provide a towel, rental shoe options and lockers for your belongings. Restrooms are stocked with rider’s needs in mind. The studio space does not have showers.

  • Booking goes live each Monday at 12pm ET for Tuesday that week through Monday the following week. Circle members get early access to booking at noon on Fridays. Learn more about membership.

    You’ll need to create an account before booking your first ride.

  • Our indoor cycling bikes are top of the line Stages Cycling bikes.

    Core features include:

    • Ergonomically fit and engineered for simplicity, comfort and function. Sturdy foundation for up to 350 lbs.

    • Oversized flywheel creates smooth movements for climbing and acceleration

    • Carbon fiber belt for efficient endurance and interval sessions

    • RythmBar™ handlebar for comfortable grip

    • Industry’s fastest adjustment system for handlebar and seat height adjustments

  • Yes. We are a clip-in only studio, which means only indoor cycling shoes are permitted in the studio. Clipping in provides a more stable, safer ride.

    We have rentals available for $5 (first rental is free!), but if you plan to bring your own, we suggest using LOOK Delta cleats.

    We also sell Shimano cycling shoes and will install the cleats if you'd like to purchase your own pair.

  • The beauty of indoor cycling is that you are in control. You can adjust the bike settings to suit your level and choose the pace that's right for you—have fun and enjoy the ride.

  • As with anything, it depends on the person. We have many pregnant women who ride up until their due date. We recommend always listening to your body and consulting your doctor prior to riding.

getting here

Our address is 2908 Church Ave, Cleveland, OH 44113.

  • Harness Cycle is located at the rear/Church Ave entrance of The Vitrolite at 2908 Church Ave, Cleveland, OH 44113. We’re located in the Hingetown neighborhood in Ohio City.

  • We strongly encourage walking, biking and public transportation. Enjoy free street parking around the building on surrounding neighborhood streets.

    Find paid parking at Church + State Parking Garage or Transformer Lot.

    • Eastbound: 26-26A to W28th

    • Westbound/Southbound: 26-26A or 71 to W29th

    • Northbound: 71 to W32nd

  • You’ll find multiple bike racks in Hingetown, including nearby on Detroit Ave, Church Ave and W29th.

circle membership

Learn more about membership perks + options.

  • Memberships offer exclusive benefits, like discounted class credits, early booking privileges + always having credits available to use.

    Credit packages are great for those with more flexible schedules or visitors who aren’t riding regularly.

  • Your Circle membership is a great way to establish a consistent riding routine — at the frequency that makes sense for you!

    Plus: rider perks! You'll lock-in a discounted rate for ride credits + get early access to book your bike (Friday at noon!). See the perks listed on our membership page for more details on special events, discounts + other member benefits.

  • Monthly memberships: 3-month commitment. Your monthly membership (4-12 rides/month) auto-renews each month at your membership rate.

    Annual memberships: no commitment. Your annual membership (12 rides/year) has no commitment + will auto-renew annually from your date of purchase.

    We will also have trials + other promotions from time-to-time that don’t require a commitment. See terms for new offers when they come up.

  • No, credits do not roll over. Monthly memberships replenish credits every month on your original purchase date, and annual memberships refresh credits on the anniversary of your purchase.

  • Yes! You can freeze your membership for anywhere from 7 days to 3 months. Contact our front desk team at info@harnesscycle.com to request the freeze.

  • To cancel, please contact the Harness Cycle front desk team at least 1 month before your next renewal date. Stop by the desk in studio -or- email info@harnesscycle.com.